Focal point for customer’s freight shipping requests within the industrial sector.
Assist customers on status of their shipment, outstanding shipments or tracking.
Manage end to end shipment life cycle liaising with all internal and external stakeholders
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
Takes and handles customer inquiries, e.g. Track and Trace
Responsible for all KPIs and SLAs agreed with allocated customers.
Ensure seamless transaction liaising with Pricing and Billing teams.
Transferable residence of Kuwait 
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